Residential Sales Manager




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Job Description:

The role of Residential Sales Manager is required to provide high quality, customer-focused service delivery to all internal and external clients; responsible for overseeing the day-to-day work of staff responsible for generating new business and maintaining existing relationships in the Residential Sales market, also, will demonstrate leadership qualities in the supervision and development of the Residential Sales team.

Job Requirements / Responsibilities:

Key Responsibilities
  • Assist in management and monitoring of branch Business Plan as it relates to Residential Sales objectives
  • Ensure the Interact database and all related data is entered and maintained by the Residential Sales department is to a high standard
Customer Service
  • Act as an initial point of contact for Residential Sales enquiries into the branch
  • Act as an escalation point for complaints or disputes from internal and external customers
Team Leadership
  • Lead the Residential Sales departmental staff effectively by providing training, guidance and advice in line with the company core values
  • Assist the Residential Sales team to achieve profitable results by developing the team through motivation, counselling, skills development and service knowledge development
  • Conduct 6-monthly formal performance reviews and regular informal performance discussions with members of the Residential Sales department to ensure staff are performing to the best of their ability, and if not, assisting with the resolution of any issues
  • Where issues with employees are not able to be resolved within the department or escalate into a larger problem, initiate the management of the performance and / or conduct of the staff concerned in conjunction with Human Resources
  • Make recommendations regarding annual salary reviews for Residential Sales department members
Corporate Social Responsibility
  • Support the company CSR commitment and goals
  • Demonstrate and promote the company vision and values
Aptitude, Knowledge and Qualifications
  • Experience in supervising a team (sales supervision will be highly regarded).
  • Ability to maintain confidentiality and display tact and discretion at all times.
  • Excellent written, interpersonal and communication skills.
  • Ability to work in a potentially rapidly changing environment.
  • Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
  • Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
  • Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
  • Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
  • Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
  • Well-developed administration and organisation skills with strong attention to detail.
  • Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
  • Commitment to customer service and continuous improvement.
  • Strong communication and presentation skills.
  • Good command of spoken and written English language.
  • Cultural sensitivity and awareness.
  • Secondary education certificate, or equivalent (preferred)
What we offer
  • Flexible work arrangements (appropriate to job roles)
  • CSR and Work-life balance initiatives
  • Comprehensive employee benefits
  • Group medical/ dental scheme
  • Various leaves
  • Group life insurance
  • Personal accident insurance
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
  • We are CARING about people and their experience
  • Always DETERMINED to do our best and to always keep improving
  • We are genuinely THERE when our customers and colleagues need us
  • We encourage the SHARING of knowledge amongst each other
  • We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.


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Company Info
Crown Worldwide Group
Crown Worldwide Building, 9-11 Yuen On Street, Siu Lek Yuen

Phone: +85226368388


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