Junior/Senior Sales associate


Job Type:

Full Time, Part Time


Hong Kong Island



Job ID:


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Job Description:


Passionate about REISS, going the extra mile and providing exceptional service. Playing your part within the store team, you will provide a premium, genuine and tailored customer service experience which exceeds our customers’ expectations; contributing towards store targets and the operational success of the store. 

Senior Sales Associate 
  •  All areas of Sales Associate role and responsibilities [as outlined above] · Exemplary role model; consistently demonstrate and deliver high standards in all areas of Sales Associate role, particularly service and sales · Support and guide Sales Associates and other team members e.g. First Steps companion · Undertake specific duties and/or take areas of responsibility , as and when requested by store management · Take opportunities to develop self within role and support the store 
Note Some aspects of Senior Sales Associate role and responsibilities may vary depending on the size, turnover and/or structure of a store. 

  • Experience in retail fashion and/or service, ideally within a premium or luxury environment 
  • Understanding of and/or experience in premium customer service, clienteling and CRM 
  • Interest in retail, fashion and/or design · Excellent communication skills and interpersonal skills 
  • Motivated, focused and driven to achieve individual and team goals 
  • Team player 
  • Flexibility; ability to adapt to changing priorities and requirements 
  • Ability to work at pace 
  • Take pride in personal presentation and grooming 
  • Personable, confident, resilient, energetic and a sense of fun! 

‘I AM REISS’ - Our People Values 

Demonstrate focus passion and drive in what you do and how you do it… 

FOCUS is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of responsibility or your business and knowing how you can move it forward 

PASSION is all about being genuine and committed and taking pride in your approach to your role and the brand 

DRIVE is all about how you will make things happen as you strive for excellence
Work Location:
Central IFC Mall / Causeway Bay SOGO / Tsim Sha Tsui Harbour City 

Job Requirements / Responsibilities:

  • Deliver a premium, genuine and tailored customer service experience which exceeds our customer expectations; engage the customer, and build trust and loyalty 
  • Sales – identify opportunities to sell to our customer through, for example, alternative options, add on sales, outfit building etc., in a manner which is sincere and genuine and best fits the customers’ requirements 
  •  Keep up-to-date and an in-depth knowledge of product; communicate positively about the brand 
  •  Actively engage and undertake duties that supports the store operations, for example, opening and closing activity; front cover; fitting room service; till point transactions; keep store tidy and clean; process delivery; handle product – movement, replenishment and merchandising 
  •  Comply and adhere to company policy and procedures including operational processes and procedures including those relating to for example, minimising stock loss, health and safety etc 
  • Maintain positive working relationships with your store team, peers and colleagues and provide assistance; interact positively and professionally with employees in other companies and/or departments 
  • Attend and participate in team briefs and meetings 
  •  Self-Development: take active involvement in your own learning and development 
  •  Communicate appropriately with customers, team members and managers, employees from other companies and departments; escalate any customer concerns or employee matters to a manager 
  •  Positively respond and adapt to changes in requests, store requirements or business needs 
  •  As and when required, provide support to peers and others; and undertake additional duties and/or tasks 


Employer Will Not Sponsor


14k/18k per month
Company Info

Phone: +85296664855

Website: www.reiss.com

Company Profile