Customer Services Officer


Job Type:

Full Time


Central, Hong Kong Island 



Job ID:


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Job Description:

About Goodnight Macaroon

Goodnight Macaroon is an online clothing boutique for fashion-forward women. We have a strong market presence in the USA and Canada. We sell own-branded products through our web and mobile interfaces, delivering from our warehouse in Hong Kong, to countries all around the world.

We are looking to expand our business by recruiting talented and inspired people to join our team. We are looking for people who thrive in a culture of restlessness and have a hunger to get things done properly. Our team members are friendly, trustworthy and meticulous. If you are looking to join an online start-up and be a part close-knit family, then please get in touch. 

Customer Services

At the heart of our business are our customers and we always ensure they receive the best online shopping experience possible. We are looking for a Customer Services Officer to become a core member of our team. We are looking for someone with a can-do attitude, who is willing to learn and can be trusted to work independently. You will be given our trust from the outset and we expect you to be diligent, organized and dedicated to completing your daily tasks.

Job Requirements / Responsibilities:

Your Responsibilities 
  • Maintain a high-quality customer service experience, including dealing with customers' enquiries and complaints, in line with the company’s policies and guidelines.
  • Respond to all customer messages, by using templates effectively and drafting responses from scratch, in English.
  • Build a positive online reputation by responding to and dealing with online and product reviews when required.
  • Create packing slips and shipping labels using Microsoft Excel and online shipping tools, and fulfil orders periodically to notify customers of order shipment.
  • Work with our Warehouse Manager to deal with changes to or cancellation of orders.
  • Be responsible for creating orders for customers and other business partners.
  • Process all returns at our US warehouse and ensure they are shipped back to our HK warehouse.
  • Assist other team members when needed.
  • Your role and salary will grow in line with your performance and the size of the business.

Your Skills & Experience
  • Fluency in oral and written English is a MUST.
  • Customer-oriented approach to business – customer services experience is a bonus.
  • Have a willingness to learn and be proactive.
  • Be able to work independently by prioritizing work and meet deadlines consistently.
  • Tidy, organised and trustworthy individual.
  • We welcome applications from students and graduates.


Employer Will Not Sponsor


Up to HK $16,000 per month
Company Info
Goodnight Macaroon
Unit B, 3/F, Khuan Ying Commercial Buildling

Phone: +85296754489


Company Profile